Terms of Service

These terms form the agreement between you and Nexhub Digital whenever you ask us to carry out work. They apply when you order through this website, by phone, by WhatsApp, or in person at our office.

You accept them when you approve a quotation, pay a deposit, or submit an order through this website. Under the Electronic Transactions Act, 2011, an agreement reached electronically is as binding as one on paper, and an electronic approval from you carries the same weight as a signature.

If we have signed a separate written contract with you, that contract takes precedence wherever it differs from these terms.

Nexhub Digital provides large-format and everyday printing, graphic design, corporate branding, ICT support and solutions, computer training, and secretarial services.

Descriptions and images on this website illustrate our work. Printed colour varies between screens, paper stocks and print processes, so a finished item may differ slightly in shade from what you saw on your device. Where exact colour matters, ask us for a physical proof before we run the job.

• Quotations are valid for 14 days from the date of issue unless the quotation itself says otherwise.
• After that, we may need to requote. Material prices in Uganda move with import costs and exchange rates, and we would rather requote honestly than hold a price we cannot deliver on.
• A quotation covers only what it lists. Changes to size, quantity, paper, finishing or artwork after you approve it may change the price, and we will tell you before proceeding.
• Unless a quotation says otherwise, prices exclude delivery and any applicable taxes. Where tax applies it is shown separately on your invoice.

Submitting a request through this website is an offer to buy, not a concluded contract. A contract forms when we confirm your order and specifications back to you.

You will not be charged through this website. We review your file, confirm what is achievable, and contact you with a final price before any work begins. If we cannot complete an order — the file is unusable, the stock is unavailable, or the price was listed in error — we will tell you promptly and refund any payment already made in full.

What you provide

• Supply artwork that is print-ready and at adequate resolution — as a guide, 300 DPI at final size for photographs, and vector files for logos.
• We are not responsible for output quality that results from low-resolution or incorrectly set-up files you supply. If we can see a problem before printing we will tell you, but the file remains your responsibility.
• You confirm you own, or have permission to use, every logo, image, font and piece of text you send us.

Proofs

• For design and branding work we provide a digital or physical proof before production.
• Check your proof carefully — spelling, names, dates, phone numbers, prices and layout. Approval is your confirmation that it is correct.
• Once you approve a proof we print exactly what was approved. Correcting an error that was present in an approved proof is chargeable as a new job.
• This does not apply to errors we introduce after your approval, or to faults in our printing or materials — those are ours to fix under section 9.

• We normally ask for a deposit of at least 50% before work begins, and the balance before or on collection or delivery.
• The deposit covers materials and studio time committed to your job. Where we have started work, it is not refundable — but see section 10, which explains exactly what happens when an order is cancelled, and section 9, which applies where the fault is ours.
• We accept Mobile Money (MTN and Airtel) and cash at our Hoima office. We do not take card payments through this website.
• Goods remain our property until paid for in full, though risk passes to you on handover under section 7.
• Where you are a business client on agreed credit terms, invoices are payable within the period stated on the invoice.

We give realistic completion times and work hard to meet them. Turnaround starts from the later of your proof approval and your deposit clearing — not from when you first contact us.

• Estimated completion dates are estimates, not guarantees, unless we have agreed a firm deadline in writing.
• Delivery costs are yours unless the quotation says otherwise.
• Risk of loss or damage passes to you when the goods are handed to you, to someone acting for you, or to a carrier you asked us to use.
• If nobody collects an order within 30 days of us telling you it is ready, we may charge reasonable storage, and after 90 days we may dispose of it without further notice. Any balance you have paid is not refunded in that case.

Where a delay is caused by something outside our control, see section 15.

Our work is made to your specification, so we cannot resell it and we do not offer change-of-mind returns on completed custom jobs. What we do offer is a straightforward remedy when the fault is ours.

If there is a fault in our work or materials

• Tell us as soon as you reasonably can, and in any event within 7 days of receiving the order, so we can inspect the work while the evidence is fresh. Where a defect could not reasonably have been spotted in that time, tell us as soon as you discover it — your statutory rights under section 8 are not limited by this period.
• Keep the affected items. We may need to see them to establish what went wrong.
• Where the fault is ours, we will reprint or redo the work at no cost to you.
• Where a reprint is not possible, or would not resolve the problem, or you would be left without the item in time for the purpose you told us about, we will refund you in proportion to the fault.

You can cancel at any time before production begins. We will refund what you have paid, less the cost of any design work already carried out and any materials already bought or cut specifically for your job. We will show you that breakdown.

Once production has begun, cancellation is at our discretion, and you remain responsible for work completed and materials committed up to that point.

We may cancel an order ourselves if you do not supply usable artwork or approve a proof within a reasonable time after we ask, or if a payment is not made. Where we cancel for one of these reasons, section 6 applies to any deposit.

We treat your files as confidential and use them only to produce your job. We will not publish your work in our portfolio or on social media without asking you first.

We reserve the right to decline any job, and to stop work on one already accepted, where the material:

• is unlawful under the laws of Uganda, or would help someone break them;
• infringes another person's copyright, trademark or other rights;
• is defamatory, obscene, or promotes hatred or violence against any person or group;
• fraudulently imitates official documents, currency, certificates, identity documents or security features;
• we reasonably consider damaging to our reputation.

Where we decline before starting, we refund anything you have paid. Where we stop after discovering the problem, we refund the unworked balance. You agree to indemnify us against any claim arising from material you supplied that you did not have the right to use.

• What you supply stays yours. You keep ownership of the logos, images, text and files you give us. You grant us permission to use them only to produce your job.
• What we create. Designs, artwork and code we produce remain our intellectual property until you have paid in full. On full payment, ownership of the final approved design passes to you for the purpose it was commissioned for.
• Working files. Editable source files, fonts and stock licences are not included unless the quotation says so. We can usually supply them for an additional fee.
• Our own materials. Templates, methods and any part of this website remain ours, and transfer of a design does not transfer those.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when we agreed the work.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — including your rights under section 8.

Subject to that:

• our total liability for any one job is limited to the amount you paid us for that job;
• we are not liable for loss of profit, loss of business, or loss of an opportunity arising from a delay, except where we accepted a firm deadline in writing and knew what depended on it;
• we are not liable for loss of files you did not keep your own copy of, as explained in section 11.

Where you order as a business rather than as a consumer, we are not liable for indirect or consequential loss of any kind.

We are not in breach of these terms, and not liable for a delay, where it is caused by something genuinely outside our reasonable control. In our part of Uganda that realistically includes:

• prolonged power outages or load-shedding affecting production;
• failure of internet or mobile-money services needed to receive your files or your payment;
• shortages or delayed deliveries of paper, ink, vinyl or other materials, including transport delays from Kampala or at border points;
• equipment breakdown awaiting parts that must be imported;
• fire, flood, civil disturbance, epidemic, or government action.

We will tell you as soon as we know, and agree a revised date. If the delay would exceed 30 days, either of us may cancel and we will refund you for work not yet carried out.

We may update these terms. The version that applies to your order is the one published when we confirmed it, so a later change does not alter work already agreed.

The effective date at the top of this page tells you which version is current.

These terms are governed by the laws of the Republic of Uganda, and the courts of Uganda have jurisdiction over any dispute arising from them.

Before going to court, please raise the problem with us directly — most issues are resolved with a phone call and a reprint. If we cannot resolve it between us, we are willing to attempt mediation before either of us starts proceedings.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force.

• Email: support@nexhubdigital.net
• Phone: +256 786 743 096 / +256 771 978 986
• Address: Wright Road, Opposite Kwebiha Road, Hoima, Uganda
• Online: our contact form